return, Warranty, and trade-up Policies
All in store items and computers may be returned for a refund within 30 days of purchase.
A Green PC receipt is required at the time of the return.
Special order computers, special order parts, and any software cannot be returned.
Computer warranty policy
All computer systems purchased with us come with a limited hardware warranty. This warranty covers all of the original hardware of the computer (ex: CPU, GPU, RAM, PSU, etc) but does not cover data loss, software malfunctions, problems resulting from abuse, misuse or items missing Green PC product tags.
This warranty applies to our:
Refurbished desktops and laptops for 1 year after the date of purchase.
Barebones desktops and laptops for 30 days after the date of purchase.
Refurbished desktops and laptops purchased on or after January 1st of 2019.
Green PC’s responsibility for hardware defects is limited to repair or replacement at our discretion.
Computers purchased from Green PC are eligible to be traded up within 2 years of the original date of purchase. These computers must be in full working condition with minimal cosmetic damage. The value of the machine is reduced by a percentage over time. The amount of in-store credit given is shown by this chart.
|Time Frame||6 Months||1 Year||18 Months||2 Years|
|% of Original Purchase Value||80%||70%||60%||50%|
For example: A computer purchased for $250 within 6 months can be traded in for $200. ($250 x 80% = $200)
Green PC reserves the right to refuse trade-up to any machine for any reason.